1. General Provisions

1.1. These Terms of Service ("Terms") set forth the rules and conditions governing the use of the Leadmo web application (the "Application"), operated in the Software-as-a-Service (SaaS) model and provided by NEOFETCH Sp. z o.o., with its registered office at ul. Stefana Batorego 18/108, 02-591 Warsaw, Poland, entered into the National Court Register (KRS) under number 0001153738, Tax Identification Number (NIP): 7011245039, REGON: 540850275 (the "Service Provider").

1.2. These Terms constitute a legally binding agreement between the Service Provider and the user of the Application (the "User") within the meaning of applicable Polish law, in particular the Polish Civil Code and the Act on Providing Services by Electronic Means.

1.3. The Service Provider may be contacted via:

email: [email protected]

or through other communication channels indicated within the Application.

1.4. The Application is available exclusively via the Internet and operates under the SaaS model. This means that the User does not acquire ownership of the software or any intellectual property rights in the Application, but is granted a temporary, non-exclusive, and non-transferable right to access and use its functionalities.

1.5. Use of the Application requires:

access to the Internet,
a current and supported web browser,
an active user account (if registration is required),
a device meeting the minimum technical requirements specified by the Service Provider.

1.6. Commencing and continuing use of the Application requires that the User has read and accepted these Terms and the Privacy Policy. Acceptance of these Terms simultaneously constitutes the conclusion of a Data Processing Agreement (DPA), the template of which is available at: https://leadmo.io/dpa

Failure to accept any of these documents prevents the User from using the Application.

1.7. These Terms apply to all functionalities of the Application, regardless of the selected pricing plan (including free, trial, and paid plans), unless separate provisions state otherwise.

1.8. The Service Provider reserves the right to amend these Terms for valid reasons, including but not limited to:

changes in applicable law,
changes in the scope or method of providing the services,
introduction of new functionalities,
technical or security reasons.

The User will be informed of any amendments in the manner provided within the Application. Continued use of the Application after the effective date of the amendments constitutes acceptance of the revised Terms.

2. Scope of the Application's Functionality

2.1. The Application enables the User to utilize IT tools designed to automate the processing of information obtained from publicly available sources, including in particular:

collecting and organizing data,
generating summaries, reports, and analyses,
filtering, aggregating, and transforming data,
exporting results in electronic formats, including but not limited to CSV, XLSX, JSON, or other formats made available within the Application.

2.2. The scope of the Application's functionality, including available modules, usage limits, subscription plans, and technical parameters, may vary depending on the selected subscription plan or type of User account. Such details are presented within the Application or on the Service Provider's website.

2.3. The Service Provider provides exclusively the technical environment enabling the use of the Application, including server infrastructure, software, and automation tools. The Service Provider does not participate in determining:

the purpose of data processing,
the scope of processed data,
the legal basis for data processing,
the data retention period applied by the User,

nor in any business, legal, or operational decisions made by the User.

2.4. The User bears sole responsibility for the manner and purpose of using the Application, including ensuring that any data processing complies with applicable laws, in particular regulations concerning personal data protection, trade secrets, and third-party rights.

2.5. The Service Provider does not verify the accuracy, completeness, timeliness, or legality of data processed by the User through the Application and shall not be liable for any consequences arising from the User's or third parties' use of such data.

2.6. The Application may temporarily store data entered or generated by the User solely to the extent and for the period necessary for the proper provision of the services, including the execution of technical processes, reporting, and data export.

2.7. Data processed within the Application shall be automatically deleted after 180 days from its creation, completion of the relevant process, or deactivation of the User's account, unless:

the User deletes the data earlier,
applicable law requires the Service Provider to retain the data for a longer period,
these Terms or a separate agreement provide otherwise.

2.8. The Service Provider may introduce changes to the functional scope of the Application, including modifying, developing, or discontinuing specific features, provided that such changes do not materially infringe upon the User's acquired rights arising from the concluded agreement.

3. Registration and User Account

3.1. Use of the Application requires prior registration of a User account and the provision of current and accurate identification data required during the registration process, including in particular an email address, and, in the case of paid accounts, billing information.

3.2. The agreement for the provision of electronic services is concluded upon the successful completion of the User account registration process and acceptance of these Terms.

3.3. The User represents and warrants that they are legally authorized to enter into an agreement with the Service Provider and, if acting on behalf of a legal entity or organizational unit, that they have the appropriate authority to represent such entity.

3.4. The User is obliged to:

provide information that is accurate and consistent with the actual state of affairs,
update such information in the event of any changes,
use the Application in compliance with these Terms and applicable laws.

3.5. The User bears sole responsibility for:

the security of their account,
maintaining the confidentiality of login credentials (including passwords, API tokens, and access keys),
all actions performed within the Application using their account, regardless of whether such actions were carried out by the User or by a third party.

3.6. The User agrees not to share account access credentials with third parties, including not providing login details, passwords, or account access in a manner that would enable more than one individual to use the Application through a single account, unless otherwise permitted by these Terms or the selected subscription plan.

3.7. In the event of suspected unauthorized access to the account or any security breach, the User shall promptly notify the Service Provider and take appropriate measures to secure the account.

3.8. The Service Provider reserves the right to:

temporarily restrict access to an account,
suspend an account,
block or terminate an account,

in the event of a breach of these Terms, suspected abuse, unlawful activities, or threats to the security of the Application or data.

3.9. The Service Provider may refuse account registration or delete an existing User account for legal, technical, or security reasons, without the obligation to provide detailed justification, unless otherwise required by applicable law.

3.10. A User may maintain only one account unless the Service Provider expressly authorizes the creation of multiple accounts or the Application's offer provides otherwise.

4. Limitation of Liability

4.1. The User bears sole and full responsibility for the manner in which the Application is used, including in particular for:

the legality of collecting, processing, storing, and using data,
ensuring that activities carried out through the Application comply with applicable laws,
complying with the terms of service, policies, and regulations of the source platforms from which the processed data originates,
having an appropriate legal basis for processing data, including personal data.

4.2. The Service Provider is not a party to any relationship between the User and third parties, including in particular source platform owners, data controllers, or data subjects, and shall not be liable for any claims, damages, or consequences arising from the User's actions.

4.3. The Service Provider shall not be responsible for any content, data, information, or materials processed, generated, or used by the User through the Application, nor for any consequences resulting from their further use, publication, or disclosure to third parties.

4.4. The Service Provider does not guarantee that use of the Application will comply with the terms, policies, or regulations of third-party services, nor that the User's activities will not result in restrictions, suspensions, or sanctions imposed by such services.

4.5. The Application is provided on an "as is" and "as available" basis. The Service Provider makes no warranties, whether express or implied, regarding:

the continuous, uninterrupted, or error-free availability of the Application,
the completeness, accuracy, timeliness, or usefulness of data,
the achievement of any specific business, legal, or financial results by the User.

4.6. The Service Provider shall not be liable for interruptions in the availability of the Application or limitations of its functionality resulting in particular from:

failures of IT or telecommunications infrastructure,
actions or omissions of third parties (e.g., hosting providers, cloud service providers, network operators),
maintenance work, updates, or system modifications,
force majeure events.

4.7. To the maximum extent permitted by applicable law, the Service Provider's liability toward the User for any claims arising out of or related to the use of the Application shall be excluded or limited to the total amount of fees actually paid by the User during the three (3) months preceding the event giving rise to liability.

4.8. The Service Provider shall not be liable for lost profits, indirect losses, consequential damages, loss of data, loss of reputation, business interruption, or any other non-material damages arising in connection with the use of the Application.

5. Prohibited Activities

5.1. The User agrees to use the Application in compliance with applicable laws, these Terms, and principles of good conduct. In particular, the User is prohibited from:

a) using the Application in a manner that results in, or may result in, the circumvention, violation, or attempted circumvention of technical, organizational, or legal safeguards of third-party services, systems, or databases, including access restrictions, anti-bot mechanisms, or query limits;

b) inputting into the Application, processing, or generating through the Application any data that is unlawful in nature, including in particular data that infringes upon third-party rights, personal rights, trade secrets, copyrights, or data protection laws;

c) using the Application for purposes contrary to law, good practices, or the intended purpose of the Application, especially in a manner that may lead to legal, reputational, or financial harm to the Service Provider or third parties;

d) undertaking any actions that may disrupt the proper functioning of the Application, the Service Provider's infrastructure, or services provided to other Users, including excessive system load or attempts to interfere with system operations;

e) sharing, reselling, sublicensing, or otherwise exploiting the Application or its outputs in a manner inconsistent with these Terms or the selected subscription plan;

f) using the Application to create, develop, or support services competitive to the Application, in particular through systematic data collection for such purposes, unless otherwise permitted by these Terms or a separate agreement.

5.2. In the event of a breach or a reasonable suspicion of a breach of these Terms, particularly the activities described in Section 5.1, the Service Provider shall be entitled to take protective measures, including:

temporary suspension of access to the User's account,
limitation of the Application's functionalities,
blocking or permanent deletion of the User's account,

without prior notice if the nature of the violation so requires.

5.3. The actions referred to in Section 5.2 shall not limit the Service Provider's right to pursue claims under general legal principles nor affect the Service Provider's right to report violations to the competent authorities where required by applicable law.

6. Personal Data Protection

6.1. The controller of the personal data of Application Users, with respect to data processed in connection with account registration, performance of the agreement, and billing, is NEOFETCH Sp. z o.o., with its registered office at ul. Stefana Batorego 18/108, 02-591 Warsaw, Poland (the "Controller").

6.2. Users' personal data is processed by the Controller in particular for the purposes of:

concluding and performing the agreement for the provision of electronic services,
ensuring the operation of the Application,
handling payments and billing,
communicating with the User,
fulfilling legal obligations imposed by applicable law.

Detailed rules regarding the processing of personal data are set out in the Privacy Policy, available on the Service Provider's website.

6.3. With regard to personal data processed by the User through the Application, including in particular data entered, collected, or generated through the use of the Application's functionalities, the Service Provider acts as a data processor within the meaning of Article 28 of Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), while the User acts as the data controller.

6.4. The Service Provider shall process personal data solely on the documented instructions of the User, to the extent and for the duration necessary to provide services through the Application, and undertakes to maintain the confidentiality of personal data.

6.5. Upon acceptance of these Terms by the User, the parties conclude a Data Processing Agreement ("DPA"). The DPA forms an integral part of these Terms or is made available as a separate document within the Application or on the Service Provider's website.

6.6. The Service Provider implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk associated with the processing of personal data, including measures to protect data against unauthorized access, loss, destruction, or alteration.

6.7. The User bears sole responsibility for ensuring that the processing of personal data through the Application complies with applicable laws, including having a valid legal basis for processing and fulfilling information obligations toward data subjects.

6.8. Upon termination of the services or deletion of the User's account, personal data processed within the Application shall be deleted or anonymized in accordance with the principles set out in these Terms and the Privacy Policy, unless applicable law requires otherwise.

7. Data Retention

7.1. Data entered, collected, generated, or processed by the User through the Application shall be stored only for the period necessary to provide the services offered by the Service Provider.

7.2. The data referred to in Section 7.1 shall be automatically deleted from the Service Provider's systems after 180 days from:

completion of the processing activity,
execution of a data export,
deactivation or deletion of the User's account,

whichever occurs later.

7.3. The User may delete data prior to the expiration of the retention period using the functionalities made available within the Application, where such functionality is provided.

7.4. Upon expiration of the retention period, data shall be permanently deleted or anonymized in a manner that prevents further processing or identification of the data subjects.

7.5. The provisions of this Section shall not apply to data that must be retained for a longer period pursuant to applicable law, in particular tax, accounting, or anti-fraud regulations. Such data shall be retained solely for the period required by such laws.

7.6. The Service Provider shall not be liable for any loss of data resulting from the expiration of the retention period, including where the User fails to export data prior to its automatic deletion.

8. Intellectual Property Rights

8.1. All intellectual property rights in and to the Application, including in particular:

source code and object code,
system architecture, algorithms, and operational logic,
user interface (UI) and user experience (UX),
graphics, icons, logos, and trademarks,
technical and user documentation,

are the exclusive property of the Service Provider or entities with whom the Service Provider has entered into appropriate agreements, and are protected under applicable laws, including copyright and industrial property laws.

8.2. Use of the Application does not result in the transfer of any intellectual property rights to the User. The User is granted only a limited, non-exclusive, non-transferable, and non-assignable right to use the Application solely within the scope and for the duration specified in these Terms and the selected subscription plan.

8.3. In particular, the User is prohibited from:

copying, reproducing, modifying, or decompiling the Application,
interfering with the source code, structure, or technical mechanisms of the Application,
creating derivative works, clones, or competing products based on the Application,
making the Application or its functionalities available to third parties, including under resale, white-label, or sublicense models,

without the prior express written consent of the Service Provider.

8.4. The User is not authorized to remove, modify, or conceal any copyright notices, trademarks, or other proprietary rights notices displayed within the Application.

8.5. Data, reports, and outputs generated by the User through the Application remain the property of the User; however, the Service Provider assumes no responsibility for their legality or manner of use.

8.6. Any violation of this Section constitutes a material breach of these Terms and may result in the immediate suspension or termination of the User's account, as well as the Service Provider pursuing claims under applicable law.

9. Payment Terms

9.1. Use of the Application may be subject to payment. The current pricing, available subscription plans, functional limits, and billing periods are presented within the Application or on the Service Provider's website and may be subject to change.

9.2. Fees for use of the Application are charged in advance for the selected billing period (monthly, annual, or as otherwise specified in the Application) and constitute remuneration due to the Service Provider for providing access to the Application's functionalities.

9.3. Payments are processed through external payment service providers. The Service Provider does not store Users' payment card details or other sensitive payment information.

9.4. Subscriptions renew automatically for successive billing periods unless the User cancels the subscription before the start of the next billing period, in accordance with the rules specified in the Application.

9.5. The User is responsible for maintaining a valid and effective payment method throughout the subscription period. If a payment cannot be successfully processed, the Service Provider may:

temporarily suspend access to the Application,
limit the functionality of the account,
terminate the agreement with immediate effect.

9.6. Failure to pay the applicable fees on time shall result in suspension of access to the Application's functionalities. The User's account shall remain active; however, access to data may be limited to the scope applicable to unpaid accounts.

9.7. Unless mandatory provisions of applicable law provide otherwise, fees paid are non-refundable, including in cases where the User does not use the Application, cancels the subscription during the billing period, or where the account is suspended for reasons attributable to the User.

9.8. The Service Provider reserves the right to modify pricing, subscription plans, and fee structures. Such changes shall not affect the current paid billing period and shall apply starting from the next subscription period.

9.9. In the case of trial or free plans, the Service Provider may, at any time, limit their scope, duration, or discontinue their availability.

10. Complaints Procedure

10.1. The User has the right to submit complaints regarding the functioning of the Application or the manner in which the services are provided by the Service Provider.

10.2. Complaints shall be submitted electronically to the following email address: [email protected], using the email address associated with the User's account.

10.3. A complaint submission should include at least:

information identifying the User,
a description of the reported issue or irregularity,
the date and circumstances of the occurrence of the issue,
any supporting materials (e.g., screenshots, logs), if available.

10.4. The Service Provider shall review the complaint within 14 calendar days from the date of receipt. The User will be informed of the outcome electronically.

10.5. In particularly complex cases, the complaint review period may be extended. The User will be informed of such extension before the expiration of the period referred to in Section 10.4.

10.6. Complaints concerning temporary interruptions in availability, functional limitations, or technical errors of the Application shall not constitute grounds for requesting a refund of fees paid, unless mandatory provisions of applicable law provide otherwise.

10.7. The complaints procedure does not exclude or limit the Service Provider's rights arising from other provisions of these Terms, in particular with respect to suspension or limitation of the Application's functionality.

11. Limitation of Liability

11.1. To the maximum extent permitted by applicable law, the Service Provider shall not be liable for:

indirect or consequential damages,
lost profits, lost revenues, or loss of data,
damages resulting from business interruption,
loss of reputation or other non-material damages,

arising out of or in connection with the use of, or inability to use, the Application.

11.2. The Service Provider shall not be liable for the consequences of business, legal, or organizational decisions made by the User based on data, reports, analyses, or other outputs obtained through the Application, regardless of their completeness, timeliness, or accuracy.

11.3. The Service Provider's total liability, regardless of the legal basis (contractual, tort, or otherwise), shall be limited to the amount of fees actually paid by the User for the billing period in which the event giving rise to liability occurred.

11.4. The limitation of liability set forth in this Section shall apply even if the Service Provider has been advised of the possibility of such damages.

11.5. The provisions of this Section shall not apply to the extent that exclusion or limitation of liability would be contrary to mandatory provisions of applicable law.

12. Amendments to the Terms

12.1. The Service Provider reserves the right to amend these Terms for valid reasons, including in particular in the event of:

changes in applicable laws,
changes in the scope or manner of providing the services,
introduction of new Application functionalities,
the necessity to ensure the security of the Application or its Users,
technical or organizational changes on the part of the Service Provider.

12.2. Users shall be informed of planned amendments to the Terms in advance, by electronic means (in particular via email sent to the address associated with the User's account) or by means of a notice displayed within the Application.

12.3. The amended Terms shall enter into force on the date specified by the Service Provider, which shall not be earlier than 7 days from the date Users are informed of the amendments, unless mandatory provisions of applicable law provide otherwise.

12.4. Continued use of the Application after the amended Terms enter into force constitutes acceptance of such amendments. If the User does not accept the amendments, they are entitled to cease using the Application and terminate the agreement before the amendments take effect.

12.5. The current version of the Terms shall at all times be available within the Application and on the Service Provider's website.

13. Governing Law and Jurisdiction

13.1. These Terms and the agreement for the provision of electronic services concluded between the Service Provider and the User shall be governed by the laws of the Republic of Poland.

13.2. Any disputes arising out of or in connection with these Terms or the use of the Application shall be submitted to the competent common court having jurisdiction over the registered office of the Service Provider, unless mandatory provisions of applicable law provide otherwise.

14. Entry into Force

14.1. These Terms shall enter into force on 11 February 2026 and shall remain effective until amended or revoked.

14.2. These Terms apply to agreements concluded from the date of their entry into force, as well as to agreements concluded prior to that date, provided that the User has been informed of their content and has accepted them in the manner specified herein.

14.3. These Terms are made available free of charge within the Application and on the Service Provider's website in a form that enables their download, storage, and reproduction.

Related documents:
Data Processing Agreement (DPA) – Integral part of these Terms

Terms of Service for Leadmo.io